United Kingdom Vacation Insurance policy Client Analysis Report 2021 – ResearchAndMarkets.com

DUBLIN–(Small business WIRE)–The “British isles Journey Insurance plan Shopper Investigation Report 2021” report has been added to ResearchAndMarkets.com’s featuring.

This report will analyze the motivations, encounters and opinions of the British isles travel insurance policies consumer. It focuses mostly on once-a-year multi-excursion insurance, while the report also discusses in spots single excursion insurance coverage.

The investigation will determine and analyse consumer attitudes towards journey insurance coverage, glimpse at the promises practical experience of policyholders, and investigate why they select one particular route to invest in over another. In addition, it will check out how price sensitivity is impacting the marketplace. Comparable investigation was operate in 2019 and this report compares and contrasts the findings.

Compared with 2019, 2021 has witnessed a major drop in the amount of abroad vacation trips taken, with the length of excursions also shortening. Even with this, possession of multi-excursion insurance policy held up nicely: in 2021, 22% of all customers owned multi-journey vacation insurance policy, in comparison with 25% in 2021.

This reasonably smaller decline, on the other hand, demonstrates the continued protection of travel insurance in packaged financial institution accounts. Fewer policyholders in 2021 owned multi-journey go over by using standalone procedures compared with 2019, while the share possessing by means of packaged bank accounts greater. This indicates passive ownership – i.e., possession not instantly relevant to taking a journey aboard – enhanced in 2021 when compared with 2019.

Whilst multi-journey insurance ownership held up fairly very well, ownership of solitary trip insurance declined quite appreciably. In 2019, solitary excursion insurance policy was owned by 40% of all shoppers in excess of the preceding year. In 2021, this had declined to just 15%.

In 2021 only 5% of policyholders ended up very first time buyers of multi-journey coverage in the final year (i.e., built their very first at any time vacation insurance policies acquire and have been with their latest provider for much less than 1 yr). This is effectively down on the 15% of new FTBs in 2019 and is a further sign of the impression of COVID-19 journey limits on the sector.

Other results from the report, involve:

  • Even though policyholders who have multi-excursion journey insurance policy find the knowledge enjoyable and mainly ache free of charge, the satisfaction of these who have claimed declined in 2021 in comparison with 2019, although it remains significant.
  • In 2021, when compared with 2019, fewer claimants ended up pleased with the consequence of their declare, much less had a completely successful result to their assert and most appreciably of all, significantly fewer imagined the statements approach was effortless, with nearly a single-3rd of claimants in 2021 looking at the statements procedure as challenging. It could be that given the impression of COVID-19 on statements, claimants have discovered it more durable to assert or make a fully productive claim.
  • The proportion of multi-excursion policyholder making a assert in the earlier calendar year declined noticeably in 2020/21 when compared with 2018/19, no doubt reflecting the decline in abroad excursions over this period of time.
  • When couple of policyholders can register or have registered a claim through a customer on line portal, the incidence of performing so has enhanced sharply involving 2019 and 2021.

Vital Subjects Coated:


  • COVID-19 leads to a drop in policy possession and a decline in market measurement.
  • Ownership biased to extra affluent buyers.
  • Policyholders are rather faithful, but the purchaser merry-go-round continue to spins.
  • Policyholders like to find out discounts on line, generally by way of PCWs.
  • Multi-excursion policyholders stability selling price and include
  • Brands are not of prime significance.
  • Most policyholders have a very good knowledge.
  • Significant fall in statements
  • The statements course of action operates smoothly but there have been enhanced frictions in 2021
  • Introduction


  • Slight fall in ownership of multi-vacation vacation insurance policies
  • Collapse in the solitary journey travel insurance market
  • Less abroad vacation trips, specifically to Western Europe
  • More affluent customers are the most possible to have vacation insurance policies.
  • Frequent travellers the most probably to own travel coverage.
  • Multi-excursion policyholders are inclined to very own standalone insurance policies and pay for them yearly
  • Insured travellers like to minimise their challenges.

THE Shopper JOURNEY Commences

  • In excess of 7-in-10 multi-trip policyholders are various client journey takers.
  • The renewal prompt helps kick begin the customer journey
  • Travelling abroad influenced switching in 2020/21
  • Switching can come to be recurring.
  • Numerous of those people renewing only do so soon after setting up on a new journey.
  • About 50 percent of individuals renewing without having searching still try out and get a far better deal.

Acquiring A Plan: Acquiring THE Suitable Offer

  • If searching for a offer, the awareness goes towards Rate Comparison Web sites
  • Policyholders getting their multi-journey guidelines in the previous 12 months depend greatly on PCWs
  • And the concentration on PCWs will condition the upcoming purchaser journey
  • PCWs give the successful mixture: quick entry and the info expected
  • PCWs are also a key purchasing channel specifically for solitary trip insurance policy


  • Multi-journey policyholders balance cost and protect
  • Manufacturers are not of prime significance
  • The closing price tag/deal with present is the result of a negotiated settlement.
  • Negotiations very likely to centre on broad coverage options
  • Policyholders will need their facts shipped in a concise manner


  • Staying a policyholder is an simple and satisfying system
  • Policy administration is transferring on the internet
  • Sizeable drop in travel insurance coverage statements
  • Proclaiming remains a mainly fulfilling expertise but considerably less so than ahead of

Current market Dimensions AND Tendencies

  • Travel insurance plan current market declines by pretty much 40%
  • A various marketplace in phrases of brands

For far more data about this report visit https://www.researchandmarkets.com/r/rvshvc