Shiji’s ReviewPro & Flexkeeping Integration Drives Efficient Follow-Up

Integration ReviewPro and Flexkeeping

Partnership among Flexkeeping and Shiji’s ReviewPro permits hoteliers to stick to up on guest feed-back and requests proficiently to offer a superior visitor practical experience.

21st of April 2022, Barcelona: ReviewPro, a Shiji Team model, and Flexkeeping, the hotel workers interaction and housekeeping software program, associate up in supporting hoteliers to make day-to-working day undertaking administration a lot more effective and make improvements to the visitor working experience.

The new integration concerning ReviewPro’s Visitor Expertise Platform and the Flexkeeping answer gives a seamless two-way connection, letting hoteliers to get pleasure from comprehensive visibility of guest opinions management up to date in authentic-time on equally platforms. Popular customers can now look at tasks coming from reviews, surveys, and messaging discussions on the ReviewPro system immediately in the Flexkeeping platform. What is more, any updates created by using both 1 of the alternatives present up on both equally platforms. Full visibility encourages prompt resolution for guests, and improved visibility of staff KPIs for administration, as nicely as maximization of tech expenditure for makes.

“The integration with ReviewPro is one thing Flexkeeping has been hunting forward to for a quite lengthy time. We join and streamline two parts of functions that are unquestionably vital to every hotel: actual-time visitor gratification responses with real-time conversation across all departments. It is an integration that not only understands the relationship among guest pleasure and every day functions, but provides this link to the forefront so that lodge professionals can make sure they remain on leading of it at all periods.” Luka Berger, CEO at Flexkeeping

“Our goal is to make the life of hoteliers simpler, so they can improved provide their attendees. A seamless exchange of information and facts among their tech platforms is critical to greater operations. We are delighted to lover up with Flexkeeping in buy to lessen system switching for our consumers, generate employees efficiency, and of training course assist hoteliers to supply even improved company for attendees.” Michael Kessler, CEO at ReviewPro.

Gains of the ReviewPro and Flexkeeping Integration

As quite a few accommodations are digitizing and automating operational processes, integrations are important to keeping procedures straightforward and user-pleasant. Some of the principal advantages of the integration in between Shiji’s ReviewPro and Flexkeeping are:

  • Unified to-do lists – Instead of taking care of numerous to-dos on diverse platforms, all responsibilities seem on just one dashboard, encouraging quick motion, so no visitor ask for receives forgotten.
  • Supports guest feed-back administration approaches – all visitor suggestions that needs motion will bring about an automated case creation noticeable on the two platforms.
  • Supports guest messaging tactics – No will need to manually log facts or question the guest for extra information and facts, as ReviewPro’s chatbot collects all the guest specifics essential to build a job and sends it about to the appropriate section.
  • Simplified login administration – info travels seamlessly from a single system to yet another, relieving your workforce from running various logins and platforms in their day-to-working day tasks.
  • Resolution analytics – thanks to the two-way integration concerning Shiji’s ReviewPro and Flexkeeping, the resolution analytics on the ReviewPro system will replicate accurate and up-to-day facts.

Purchasers who want to know a lot more about the ReviewPro and Flexkeeping integration need to get in touch with their account supervisor for a lot more facts.


ReviewPro, a Shiji Group brand name, presents above a ten years of expertise and financial investment in innovation to make sure we continue to be the benchmark in the hospitality sector. Our cloud-based Visitor Practical experience Platform contains Lodge Status, Visitor Surveys, Circumstance Administration, and Messaging Automation. Shiji’s ReviewPro owns the market-normal on the net standing score, the International Evaluation Index™️ (GRI), a propriety algorithm primarily based on overview data collected from +175 OTAs and evaluation web pages in +45 languages. With around, 60,000 institutions in +150 nations around the world, Shiji’s ReviewPro offers the technology, assistance, and education to empower hoteliers to be far better.

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Flexkeeping is the most comprehensive hotel housekeeping and personnel collaboration computer software. It automates daily lodge operations from workforce interaction, preventive upkeep, and visitor provider delivery to daily recurring duties, checklists, and housekeeping schedules, optimizing working day-to-day operations by up to 40%. Flexkeeping is very best regarded for its comprehensive established of housekeeping automation instruments, a greatest-in-class user interface, and a effective management reporting procedure.

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